Tony Hsieh was a businessman and leader. He was the CEO of Zappos. He changed online shopping with a customer-first mindset. His ideas on business, happiness, and leadership inspired millions.
“We believe that customer service shouldn’t be just a department; it should be the entire company. Our philosophy is to take most of the money we would have spent on marketing and invest it in customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.”
Tony Hsieh’s book, Delivering Happiness
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Here are 40 of his most powerful quotes to motivate and guide you in life.
Tony Hsieh On Business and Leadership
“Chase the vision, not the money; the money will end up following you.”
“Your culture is your brand.”
“Customer service shouldn’t just be a department; it should be the entire company.”
“Great companies have a higher purpose beyond just making money.”
“The best leaders are those who lead by example.”
“A company’s values mean nothing unless they are truly lived by its employees.”
“Invest in your employees and they will invest in your company.”
“Branding is not just about the message you send out, but also about the experience you create.”
“The key to success is delivering happiness to customers and employees.”
“Passion and purpose drive true innovation.”
Tony Hsieh On Happiness and Success
“Happiness is really just about four things: perceived control, perceived progress, connectedness, and vision.”
“Find something you’re passionate about and keep learning from it.”
“Success is about making those around you successful.”
“The more you learn, the more you earn.”
“True happiness comes from building something meaningful.”
“Helping others brings more fulfillment than helping yourself.”
“Don’t focus on the outcome; focus on the journey.”
“It’s not about how much money you make, but how much fun you have making it.”
“Happiness isn’t about external circumstances, but about how you choose to see the world.”
“The happiest people don’t have the best of everything; they make the best of everything.”
Tony Hsieh On Life and Growth
“Life is too short to be stuck in a job you don’t love.”
“Step out of your comfort zone; that’s where growth happens.”
“Live life in a way that inspires others.”
“Every experience, good or bad, shapes who you are.”
“Take risks, but make sure you’re learning from them.”
“Success comes from pushing boundaries and breaking limits.”
“Surround yourself with people who challenge and uplift you.”
“True wealth is not in money, but in relationships and experiences.”
“Failure is not the opposite of success; it’s part of success.”
“The biggest adventure you can take is to live a life that excites you.”
More Wisdom from Tony Hsieh
“Envision, create, and believe in your own universe, and the universe will form around you.”
“If you get the culture right, most of the other stuff will just take care of itself.”
“The best businesses are those that make an impact beyond just profits.”
“Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.”
“Remember, a company’s culture is the brand.”
“Customer service is about making customers so happy they want to tell others.”
“Happiness is when what you think, what you say, and what you do are in harmony.”
“The goal is not to do business with everyone who needs what you have. The goal is to do business with people who believe what you believe.”
“Stop chasing money and start chasing passion.”
“Zappos is about delivering happiness to the world.”
Tony Hsieh wrote one book:
Delivering Happiness: A Path to Profits, Passion, and Purpose
This book tells Tony Hsieh’s story. He sold his first company and built Zappos into a billion-dollar brand. He shares how culture, service, and happiness create success. It became a #1 New York Times bestseller and inspired businesses worldwide.
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